Owned and Operated by Grant Imports LLC
Company: Grant Imports LLC
Brand: Tizona Grills
Website: https://tizonagrills.com
Email: Support@tizonagrills.com
Mailing Address: 4208 Rosedale Hwy 302-144, Bakersfield, CA 93308
California Notice at Collection
This California Notice at Collection applies to California residents and explains the categories of personal information that Tizona Grills, owned and operated by Grant Imports LLC, may collect and the purposes for which we use that information.
Categories of Personal Information We May Collect
| Category | Examples | Purposes |
|---|---|---|
| Identifiers | Name, email address, phone number, mailing address, IP address, account ID, device ID | Account creation, order processing, support, warranty, fraud prevention, app functionality |
| Customer Records | Billing address, shipping address, purchase records, customer service history | Orders, returns, warranties, support, business records |
| Commercial Information | Products purchased, products viewed, cart activity, warranty registration, return history | Order fulfillment, customer support, marketing, analytics |
| Internet or Network Activity | Website visits, app activity, cookies, pages viewed, app events, referring URLs | Analytics, security, personalization, advertising, product improvement |
| Device and App Information | Device type, operating system, app version, crash logs, diagnostics, push notification token | App functionality, troubleshooting, security, performance improvement |
| Connected Grill Information | Grill model, serial number, firmware version, temperature readings, cook sessions, alerts, device status | Connected grill features, diagnostics, safety alerts, support, product improvement |
| Geolocation Information | Approximate location from IP address; precise location only if enabled | App setup, store locator, delivery, fraud prevention, regional settings |
| Payment Information | Payment confirmation, billing details, transaction records; full card numbers are handled by payment processors | Payment processing, refunds, fraud prevention, accounting |
| Communications | Emails, support tickets, chat messages, call notes, reviews, survey responses | Customer service, issue resolution, quality assurance |
| User-Provided Content | Photos, videos, warranty claim images, product reviews, support attachments | Support, warranty claims, troubleshooting, reviews |
| Inferences | Product interests, preferences, marketing segments | Personalization, analytics, marketing |
| Sensitive Personal Information | Account login credentials, precise location if enabled, payment-related information | Account access, app features, fraud prevention, transaction security |
We do not use sensitive personal information to infer characteristics about you.
Sale or Sharing
We do not sell personal information for money.
However, if we use advertising cookies, pixels, SDKs, or similar technologies for targeted advertising or cross-context behavioral advertising, that activity may be considered a “sale” or “sharing” under California law. In that case, California residents may opt out using the methods described in the California Privacy Rights section below.
Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, warranty, fraud prevention, security, and business record purposes.
Privacy Policy
1. Introduction
Tizona Grills, owned and operated by Grant Imports LLC, respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, mobile applications, products, connected grill features, ecommerce services, warranty services, customer support, marketing communications, and related services.
In this Privacy Policy:
“Tizona Grills,” “Grant Imports,” “we,” “us,” or “our” means Grant Imports LLC and the Tizona Grills brand.
“Services” means our website, mobile apps, connected grill features, customer support, ecommerce features, warranty services, marketing communications, and related services.
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to a person or household.
2. Scope of This Policy
This Privacy Policy applies when you:
- Visit https://tizonagrills.com.
- Use the Tizona Grills mobile app.
- Create an account.
- Register a grill or product.
- Connect a grill to the app or related connected features.
- Place an order.
- Submit a warranty claim.
- Contact customer support.
- Sign up for emails, texts, or promotions.
- Interact with our ads, social media pages, or online content.
This Privacy Policy does not apply to third-party websites, retailers, app stores, payment processors, social media platforms, or other services that we do not control.
3. Personal Information We Collect
We may collect personal information directly from you, automatically from your device or app activity, from connected products, and from service providers or business partners.
A. Information You Provide to Us
We may collect:
- Name
- Email address
- Phone number
- Mailing address
- Billing address
- Shipping address
- Account username and password
- Order details
- Warranty registration information
- Product serial number
- Support messages
- Reviews or survey responses
- Photos, videos, or documents you upload
- Marketing preferences
B. Information Collected Automatically
When you use our website or app, we may automatically collect:
- IP address
- Device type
- Browser type
- Operating system
- App version
- Pages viewed
- Buttons clicked
- Referring URLs
- Session activity
- Cookie identifiers
- Advertising identifiers, where permitted
- Crash logs
- Diagnostic data
- Approximate location from IP address
C. Mobile App Information
Our mobile app may collect:
- Device model
- Operating system
- App version
- Push notification token
- Bluetooth connection status
- Wi-Fi or local network setup information
- App activity and feature usage
- Crash and performance data
- Permission status
- Connected grill setup and usage information
D. Connected Grill Information
If you connect a compatible Tizona grill to the app or connected services, we may collect:
- Grill model
- Serial number
- Firmware version
- Device status
- Temperature readings
- Cook session information
- Timer settings
- Alerts and notifications
- Connectivity status
- Diagnostic logs
- Error codes
- Maintenance or troubleshooting information
E. Payment and Transaction Information
If you make a purchase, we may collect transaction-related information such as:
- Products purchased
- Order number
- Billing address
- Shipping address
- Payment confirmation
- Refund or return details
Full payment card numbers are generally processed by our payment processors and are not stored by us.